Although technology in terms of computing and internet have increase productiviy for many fields including finanical sector, biotech, flights, etc., technology has hardly stretched its potential in healthcare.
In Microsoft, I was involved in the initial stages of Healthcare.net, a collabration with Ministry of Health, a hospital, and Microsoft. This projects aims to use technology to really help doctors and patients.
As I shadowed the work of a doctor for a few weeks, I found many issues. I found that to design a system for doctors, there is a main principle that must be kept: the system should never slow down the doctor's work.
The principle sounds really obvious, but is poorly implemented in many systems. The system that I saw had a huge problem - it was designed for technical purpose in mind. The current system was a page with many fields for the doctors to fill in. There were at least 50 fields with poor layout. Not only it becomes a huge task for doctors and nurses to use navigate among the fields, each field have different form controls (dropdowns, radio button, checkboxes, etc) that made it very difficult to use. On top of that, there is very bad validation in place for the fields. They were highly intruding and does not explain the issue properly. In summary, the whole system slows down the work of doctors.
The new doctors dashboard I envisioned and designed were based on feedbacks from doctors and nurses, and detailed observations from shadowing the head doctor. Firstly, the head doctor would really like to know and get a feel of the condition of the hospital, such as how many people are coming in, how many are having major issues, etc.
Secondly, the doctors, when consulting a patient, would like to have a proper dashboard that informs them of the most critical things and highlight the major past issues related to the patient. During consultation, doctors would also like to know who are the other patients in the queue so that they are constantly informed of the situation.
The ability to co-consult with other doctors for particular cases were also a need.
A patient portal was also concieved. The patient portal acts as a one-stop place for patient to check his/her past records. In addition, the patient portal allows sharing of records with family members. |